Knowledge Management Essay Example

Knowledge Management Essay Example Knowledge Management Essay Knowledge Management Essay Managing knowledge in an organization is a challenge that need analyse and time to realize. In this paper, we will act as if we were the knowledge managers of an organization. We will analyse the knowledge management system that are already in place, and try to improve it and implement new systems that could help them being more efficient in their work. In this case we will act as knowledge managers assigned to help Volvia and If, to better work with knowledge in their telephone operating departments. Since the work in the separate departments is rather similar and the two firms are owned by the same company we think it is a good idea to present solutions that is applicable on both firms. The material for the context is gathered through interviews with employees from Volvia and If. We try to present differences and similarities between the two firms, and then we present some knowledge management theories that might contribute to a successful implementation or development of knowledge management at the insurance firms. While we present the theories we will also identify what knowledge management work, intentionally or not, that is already done and what needs to be added to for fill the theories. Volvia is a car insurance firm that was founded 1959 in Gothenburg. It was the founder of Volvo, Assar Gabrielsson, who wanted Volvo to have an insurance firm of their own. Since the start Volvia has offered custom made insurances for Volvo owners, and further on Renault, Jaguar and Land Rover owners. Because of Volvias history and closeness to Volvo they have build a very good reputation. In May 2001 Volvia was incorporated into IF Insurances. Contentss Introduction3 Background3 Objectives3 Scope4 Strategic confederations with Cisco4 Current failings in TATA services5 Improvement on the weaknesses6 Conclusion8 References9 Introduction Background Tata Consultancy Services is an IT services. concern solutions and outsourcing organisation that delivers existent consequences to planetary concerns. guaranting a degree of certainty no other house can fit. Tata Consultancy Services is a taking planetary IT services. concern solutions. and outsourcing company with offices in 35 states and turning at over 30 per centum in gross footings for the last twosome of old ages. One key challenge originating out of the rapid growing in people intensive concern such as TCS has been ever-increasing demands on the IT substructure. ( World Wide Web. technetium. com ) Cisco Systems is a big corporation that produces computing machine networking merchandises and services. The Linksys trade name of consumer networking merchandises is besides an owned subordinate of Cisco Systems. ( hypertext transfer protocol: //compnetworking. about. com ) Cisco ( NASDAQ: CSCO ) is the world-wide leader in networking that transforms how people connect. communicate and collaborate. Information about Cisco can be found at hypertext transfer protocol: //www. lake herring. com. It was decided by TCS that to spread out their commitments. they were to do a strategic confederation with Cisco without harming the long-run and short-run ends of each company. The purpose of this essay is to supply a practical attack with clear counsel for TCS and determination shapers in TCS. It shows how KM can enable an organisation to react efficaciously to the altering concern background and accomplish its strategic ends. Aims The TCS-Cisco partnership has been active since 2003. This partnership focuses on go-to-market activities for a scope of Cisco engineerings. including the following coevals datacenters ( Cisco Unified Computing Systems ) . advanced networking. security and coaction. It besides focuses on developing replicable go-to-market concern solutions leveraging cutting-edge Cisco engineerings like UCS. and TCS strengths in IT application services. IT substructure services and domain expertness in cardinal industry verticals. ( hypertext transfer protocol: //www. technetium. com ) Scope Includes treatment of advice sing a strategic confederation with Cisco Discussion includes account of strategic confederation and points are raised in relation to knowledge direction. Continues to speak about the current failings in Tata Consultancy Services attack to knowledge direction. This subdivision is helped by many illustrations from external resources. Finally solutions on how these failings can be improved are been mentioned. Furthermore this subdivision is supported by many illustrations and the illustrations have been referenced. Strategic confederations with Cisco Strategic confederation is an understanding for cooperation among two or more independent houses to work together toward common aims. ( hypertext transfer protocol: //www. businessdictionary. com ) It is a readying between two companies that have decided to portion resources to set about a particular. reciprocally good undertaking. A strategic confederation is less involved and less lasting than a joint venture. in which two companies typically pool resources to make a separate concern entity. In a strategic confederation. each company maintains its liberty while deriving a new chance. A strategic confederation could assist a company develop a more effectual procedure. spread out into a new market or develop an advantage over a rival. among other possibilities. ( hypertext transfer protocol: //www. investopedia. com ) Investopedia explains Strategic Alliance’ For illustration. an oil and natural gas company might organize a strategic confederation with a research research lab to develop more commercially feasible recovery processes. A vesture retail merchant might organize a strategic confederation with a individual vesture maker to guarantee consistent quality and size. A major web site could organize a strategic confederation with an analytics company to better its selling attempts. ( hypertext transfer protocol: //www. investopedia. com ) Knowledge Management can do a important difference between ongoing or successful ventures of any organisation in a universe of speed uping alteration. Knowledge Management provides the ability to link and collaborate complex thoughts expeditiously and can be good even to spread out when utilizing strategic confederations. To do Knowledge Management work in an organisation it must be grounded in the worlds of the concern demands and drivers. and aligned to the bringing of organisational aims. which this instance TCS requires for the enlargement of their organisation. It should non be seen as an optional or fringy activity but as portion of the organisational indispensable demand. embedded in their concern procedure. which is extremely relevant in their solutions. Current failings in TATA services Strategic confederation can do major jobs if non handled decently. As portion of the start of the confederation. TCS have to integrate Cisco’s Data Centre engineerings. with TCS’ industry-leading IT services. concern solutions and outsourcing. The pattern will concentrate on assisting clients develop next-generation virtualized information centres and achieve greater operational and energy efficiency. The companies will besides research new networking inventions to turn to the demands of big and little concerns for IT services. One of the chief concerns was over the alliance of short term and long term ends of both organisations and the value of strategic confederation in the current downswing in planetary markets. Most staff will necessitate developing to set to the new systems. The two companies want to hand in glove come up with and provide information engineering service solutions to clients that will assist their concerns build next-generation informations centres by taking advantage of the web as a platform. The two companies are spread out in a broad scope of states and due to this there are a batch of communicating issues. Tata Consultancy plans to construct a new engineering pattern focused on Cisco’s industry-leading informations centre networking and security solutions. The companies besides announced the formation of a Cisco Technology Lab at the TCS campus in Chennai. India. These all add up to extra costs but have to be done to develop staff into the new systems Cisco and TCS have to develop solutions that meet the substructure and web demands of planetary corporations. Both companies have to put in accomplishments development and preparation labs to supply an end-to-end solution to run into client demands. As portion of the new pattern. TCS will integrate Cisco’s Data Centre 3. 0 engineerings. with TCS’ industry-leading IT services. concern solutions and outsourcing. The pattern will concentrate on assisting clients develop next-generation virtualized information centres and achieve greater operational and energy efficiency. The companies will besides research new networking inventions to turn to the demands of big and little concerns for IT services. Customers are demanding greater dynamism from their IT substructure and application environment to turn to current challenges and to capitalise on chances whenever and wherever they emerge. said Mr. N Chandrasekaran. head runing officer and executive manager of TCS. This strategic confederation will take advantage of Cisco’s industry-leading informations centre networking solutio ns and TCS’ planetary web bringing theoretical account to assist our clients increase the efficiency and legerity of their IT operations. ( hypertext transfer protocol: //blog. topitconsultant. com ) Besides some concerns were about bettering operational efficiency and productiveness. enable concern legerity. and better endeavor cognition. Improvement on the failings The two organisations came up with a batch of schemes. that is program of action that channels the two organization’s resources so that it can efficaciously distinguish itself from rivals. accomplish typical ends. and accomplish higher public presentation. Directors develop schemes based on the organization’s strengths and failings. and rating of chances and menaces. The Managers chiefly do determinations about the firm’s activities. and the development and allotment of resources devoted to these. The TCS-Cisco strategic confederation enables end-to-end IT substructure services. united with confidence services. and IT application services enabling seamless system integrating of Cisco merchandises. Cisco and TCS program to develop go-to-market solutions that meet the substructure and web demands of planetary corporations. Both companies will put in accomplishments development and preparation labs to supply an end-to-end solution to run into client demands. Cisco has recognized the low-priced advantage of operating in India every bit good as high pool engineering endowment and expertness. Tata consultancy services already provide IT consultancy services to a big sum of states. The company offers some of the most complex applications and following coevals IT infrastructures in the universe. Tata consultancy services’ in-depth cognition of different concern spheres combined with its technological accomplishments makes it a a really competent organisation. One major betterment is that they use assorted schemes to better cognition direction they use three chief schemes or as they call it the three pillars of cognition management . which are people. procedure and engineering. In footings of people one of the cardinal values is larning and sharing. The company has introduced three enterprises to advance a greater learning civilization. First is the proactive employee battle plan which allows senior directors to hold face to confront meetings with employees across assorted maps and classs. The other enterprise has promoted a portion attention grow civilization and and bucked up persons to progress their ain thoughts and decide thoughts at local degree. Finally the last enterprise was professional excellence function sweetening ownership civilization personal growing employee and acquisition. Tata consultancy services has another preparation hub in add-on to others every bit good to further develop new recruits in different facets of package technology. quality systems and different engineerings which is a major betterment. The preparation included soft-skills development such as leading and teamwork. The trainers were drawn from different parts of the concern with important capable expertness and experience. Tata consultancy services have besides made preparation centres overseas in line with its planetary enlargement. Besides Tata consultancy services have developed a figure of ICT intercessions to increase cognition sharing. Some of the chief betterments to assist with the strategic confederation are to progress cognition. acquisition. and accomplishments development. Decision The intent of this essay was to reply the inquiries from the Tata Consultancy Services ( India ) instance survey. The essay started by adverting a short description of the history of the two companies. The treatment included advice sing a strategic confederation with Cisco. Two of the cardinal elements of this instance survey which were discussed. The current failings in Tata Consultancy Services with an attack to knowledge direction and the betterments that are made to extinguish these failings have been mentioned In the treatment. strategic confederation was explained by definition and illustrations provided every bit good to warrant. The advice to knowledge direction issues has been discussed. The planning and constructs are communicated and a elaborate reply is written to discourse facts with the usage of external beginnings and these have been referenced. Towards the terminal after all the points been considered. betterments with the associating to knowledge direction have been advised. As per the aims of this essay. the current failings in Tata Consultancy Services with an attack to knowledge direction and the betterments that are made to extinguish these failings are discussed. Mentions . 2013. . 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